×
Home Pricing

PRIVACY POLICY

This Privacy Policy was updated on May 2019.

Your privacy matters to us. We at Adqlo have a strong stand when it comes to information. This privacy policy explains what type of information Adqlo may collect, hold and process in connection with any of our services.

We reserve the right to make changes to this Privacy Policy at any time. Please check the Privacy Policy periodically for changes, although, if you are our customer, we may also notify you via email of any changes that, in our sole discretion, materially impact your use of the Services or the way we process your personal data. Your continued use of our Services covered by this Privacy Policy will signify your acceptance of any and all changes to this Privacy Policy made by us from time to time.

This Privacy Policy is issued by Adqlo with its registered office at 24, Ean Kiam Place, Singapore 429115.

  1. About Adqlo

    Adqlo is a provider of Software as a Service (SaaS) AI-Powered solution for social media analytics & marketing.

  2. Data we collect or receive

    We collect personal data from our customers and users of the Services (which includes employees of our corporate or institutional customers) for our own purposes, such as to provide and administer the Services. We are the data controller in respect of this personal data.

    In order to provide our Services, we analyze user profiles and other information that we receive directly from the social media platforms such as Facebook and Instagram, via these platforms’ APIs. Such data include both non-personal data such as various statistics and metrics and personal data of the platforms’ users. Where we source the data directly from the relevant platforms, via these platforms’ public APIs, we determine the purpose of processing, which is developing and constantly enhancing our Services and offering them to our customers on a world-wide basis, via our web platform. In such cases, we are the data controller with respect to such data.

    We also process personal data on behalf of our customers as a data processor; this is when the provision of certain Service or specific feature requires that our customers give us a permission (such as, for example, an access token or other administrative permission), within the Service, to access and manage any information that our customers monitor or collect from social media sites; this may include information that is not publicly available. When we access customer’s data with respect to which the customers are the data controllers, we act in accordance with the instructions of our customers (which they give us through the Services) as their data processor.

    1. Data of customers and users of our Services

      We collect your personal data when:

      • You register or use registration for our Services, by completing a web registration form;
      • You log to our Service, either by entering your username (email) and password, or using a social login such as Connect with Facebook or Instagram or by any other similar authentication means that we may make available to you;
      • You otherwise voluntarily provide such data, e.g. by filling out and submitting any forms made available to you through Adqlo’s website or the Services or through websites or services of our business partners.

      When you create an account with Adqlo, we will ask you to complete a registration form indicating your first username and email. Followed by authorization by Facebook &/or Instagram.

      You can log in to the Services with your user name. In such case, you provide us your user name (email) and password. The password is hashed and Adqlo does not see it.

      If you log in to our Services using your social network account, we receive basic personal details from your social network profile. The scope of details we receive depends on your social network account privacy settings and on your settings when logging into our Services; they might include your social network ID, public profile information (such as name, profile picture, gender, age range, or country) and e-mail address. We may also receive additional information from your profile if you give us permission to access it. If you wish to change the scope of your social network profile information that we receive upon your registration, you should review the privacy policy or other guidance available on your social network’s website and change your privacy settings.

    2. Social network user data

      The type and scope of personal data obtained from social media platforms depends on the type of the APIs and permissions set out by the respective platforms, and on the administrative permissions granted to us by our customers, where applicable.

      Below are the most typical examples of data collected about social media platform users:

      • Basic user profile information (such as the user name, user photo);
      • User-generated content (such as posts, comments, pages, profiles, images or feeds) including its metadata (such as time and location of a post or comment);
      • Contact details (such as name, email address, telephone number) if made public by the user;
      • Additional individual information (such as age, gender, employer, profession, geographic location, education information, financial status, habits and preferences) published by the user.

      We only process data that the social network users made available to general public, pursuant to the relevant platforms’ terms, and that are generally accessible via the social network APIs, or data that our customers grant us permission to access.

  3. How we use the data

    We use your personal data for the following purposes:

    1. To provide the Services

      We may process your personal data in the scope specified in Section 2.1 of this Privacy Policy to identify you when you log in to your account and use our Services, to enable us to operate the Services and provide them to you. This may include verification of your payments, purchase orders and billing information. It may also include verification to determine free trial eligibility.

      Analysis of data from social networks, which may include personal data in the scope specified in Section 2.2 of this Privacy Policy, is the core of our Services. We analyze this data to provide our Services to our customers in the scope and manner set out by the social platform terms for developers.

    2. To communicate with you

      We may process data of our customers or their individual users in the scope specified in Section 2.1 of this Privacy Policy, in particular email or other contact data, to communicate with our customers and users, for example, when we assist them with setting up or administering their account, when we provide customer care and support, send technical notices, updates of upcoming changes or improvements to the Services, reminders, security alerts and other support and administrative messages.

    3. To provide a better user experience

      We may process your personal data in the scope specified in Section 2.1 to learn how you use our Services to be able to continuously enhance user experience as well as provide our customers with seamless customer support. We may process such personal data also to improve and enhance our existing Services and develop new offerings. This includes product and market statistics, research and analytics, benchmarks and other analyzes to better understand your needs and the needs of users in the aggregate, diagnose problems and analyze trends. See Section 7 below for more details.

    4. To protect our Services and secure our or third party rights

      We process your personal data in the scope specified in Section 2.1 to keep the Service safe, secure and reliable. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Adqlo, our customers and users.

      We may process some of the data specified in Section 2.1 when required by law or to establish, exercise or defend our legal claims or, where necessary, protect rights of Adqlo. For example, we may store data about how you use our Services, including payments for Services, to prove or otherwise support our rights.

    5. For marketing and sales purposes

      We may process your contact personal data, in particular email, name, company and job title to offer you our new Services.

  4. Retention periods

    We retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and/or any Services agreement, unless a longer retention is required by law (e.g. for tax or accounting purposes or due to other legal requirements) or storing of the data is needed for the establishment, exercise or defence of Adqlo’s legal claims; in such case, we will store only the data necessary for the enforcement of our claims or our defence for the period necessary in the given case and not exceeding the statutory limitation periods.

  5. Anonymous statistics

    We may use aggregated anonymised data derived from the personal data provided by you or collected by the program analytics such as user behaviour and activities for our own statistics, for auditing, for the purposes of product and market research, for analytics (which helps us to optimise and improve our Services and their usability, the range of Services and to develop new technologies, products, and services), and for benchmarks and other analyzes.

  6. Marketing communications

    We may contact you about our news, events, Services and their features or special offers that we believe may interest you, provided that we have the requisite permission to do so, either on the basis of your consent (where we have requested it and you have provided it to us), or our legitimate interests to provide you with marketing communications where we may lawfully do so, within the limits provided by law. In the latter case, we will only send you marketing communication if you are using or have recently used any of our Services and have not objected to receiving such information (by any means mentioned below).

    Your marketing communication preferences may be changed at any time by following the instructions below:

    • If you would like to unsubscribe from an email sent to you, follow the ‘unsubscribe’ link and/or instructions placed at the bottom of the email.
    • Alternatively, you can contact us using the details in the “Contact Us” section below to change your marketing communication preferences, including the withdrawal of your consent.

    If you have received unwanted, unsolicited emails sent via our system or purporting to be sent via our system, please forward a copy of that email with your comments to support@adqlo.com for review.

  7. Contact Us

    If you have any queries regarding our data collection and protection practices or your rights, please do not hesitate to contact our Data Protection Officer, at support@adqlo.com.